At Bathroom Renovations Kew, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose and store your personal information when you interact with our website www.bathroomrenovationskew.com.au. By using our website, you consent to the terms of this Privacy Policy.
Information We Collect
When you visit our website, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, and postal address, when you fill out our online contact form or request a quote
- Details about your bathroom renovation project, such as the scope of work, budget, and timeline, when you request a quote or consultation
- Payment information, such as your credit card details or bank account number, when you make a purchase or deposit through our website (this information is securely processed by our third-party payment processor and not stored by us)
- Demographic information, such as your age, gender, and interests, when you participate in surveys or promotions on our website
- Technical information, such as your IP address, browser type, referring/exit pages, and operating system, may be collected automatically through cookies or similar technologies
We may also collect personal information from third parties, such as social media platforms or lead generation services if you have permitted them to share your information with us.
How We Use Your Information
We may use your personal information for the following purposes:
- To respond to your inquiries and fulfil your requests for quotes, consultations, or other information about our products and services
- To process your orders and transactions, including billing and payment, and to deliver the products and services you have purchased
- To send you marketing communications, such as newsletters, promotions, and special offers, about our products and services, unless you have opted out of receiving such communications
- To personalize your experience on our website, such as by displaying content and advertisements that are relevant to your interests and preferences
- To improve our website, products, and services, and to develop new offerings based on your feedback and usage patterns
- To conduct research and analysis, such as customer satisfaction surveys and market research, to better understand our customers’ needs and preferences
- To comply with legal obligations, such as tax and accounting requirements, and to protect our rights and interests, such as in the event of a dispute or legal claim
We will not share your personal information with third parties for their marketing purposes without your explicit consent, except as described in this Privacy Policy.
Sharing Your Information
We may share your personal information with the following types of third parties:
- Service providers and contractors who assist us with our business operations, such as website hosting, payment processing, order fulfilment, and customer service
- Marketing partners who help us promote our products and services to potential customers, such as advertising networks and email marketing platforms
- Business partners who offer complementary products or services that may be of interest to you, such as home improvement retailers or interior design firms
- Legal and regulatory authorities, as required by law or in response to a subpoena, court order, or other legal process
- Potential buyers or investors, in the event of a merger, acquisition, or sale of our business or assets
We will take reasonable steps to ensure that any third parties with whom we share your personal information are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which it was disclosed.
Cookies and Other Tracking Technologies
Our website may use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour and preferences. Cookies are small data files that are stored on your device when you visit a website, while web beacons are electronic images that may be used in our emails or on our website to track your online activities.
We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our website. For example, we may use cookies to remember your language preferences, to keep you logged in to your account, or to track your shopping cart contents.
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly or may not be accessible to you.
In addition to cookies, we may use other tracking technologies such as Google Analytics to collect information about your online activities over time and across third-party websites or online services. This information may be used to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures, such as SSL encryption and firewalls, to safeguard your information.
However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach that compromises your personal information, we will notify you as soon as possible and take appropriate steps to mitigate any potential harm.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it, or if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Rights and Choices
You have the following rights and choices with respect to your personal information:
- Access: You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a structured, commonly used, and machine-readable format.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where the information is necessary for legal purposes).
- Objection: You have the right to object to our processing of your personal information, including for direct marketing purposes.
- Restriction: You have the right to request that we restrict our processing of your personal information, such as where you contest the accuracy of the information or object to our processing.
- Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller without hindrance.
- Withdrawal of consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of our processing before you withdraw your consent.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the “Last updated” date at the top of the policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Bathroom Renovations Kew
206/89 High Street
Kew, VIC 3101
Phone: 0466 344 447
Email: quote@bathroomrenovationskew.com.au
We are committed to working with you to resolve any privacy issues you may have and to ensuring that your personal information is protected.
By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website.
Last updated: 18 May 2024